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Grievance officer

A direct path to resolution.

Use this channel for privacy complaints, unresolved service issues, and formal grievances. The same route is available through the privacy request form.

Last updated 19 October 2026

Contact the grievance desk

grievance@sadafiles.com

ChronoSpark Solutions, Kuppam, Andhra Pradesh, IN

What to include

Describe the issue, the relevant page or tool, approximate date, and the outcome you seek. Do not attach the file you processed, passwords, API keys, identity documents, or other unnecessary sensitive information.

What happens next

We create a ticket, review the issue, and use your reply address only to investigate and respond. Complex requests may require clarification or reasonable identity verification before account data is disclosed or changed.

Security reports

If the issue involves an exposed API key, revoke it immediately in the developer portal before contacting us. Clearly mark reports involving active security risk as urgent.